FREQUENT ANSWER QUESTIONS
The most usual questions about our software are here. If you have other questions Contact Us
CatWatchful is a number one monitoring software for Android smartphones that helps parents to keep children safe and workers productive. It keeps tabs on text messages, call information, GPS coordinates and much more depending on your needs and priorities. CatWatchful collects information from the target device and sends it to your Control Panel which you can access from any browser. CatWatchful runs on Android 4+ rooted/not rooted.
CatWatchful collects data from the device on which it is installed and displays it in the Control Panel which you can access using any Internet browser.
To start using CatWatchful, you need to check the compatibility of the device you’d like to monitor.
Basically you’ll need to have a full authorized physical access to the target device, launch the phone browser, type in the link for downloading the program and proceed with the installation.
By installing CatWatchful, you confirm your intention to use this software legally, i.e. you install CatWatchful on your own device, the device of your underage child or the owner of the device agrees to be monitored.
You need to access the target device (get it in your hand and unlock it with the password/passcode) and physically install CatWatchfull on it. And the authorization of the owner of the device.
Root is NOT required. But after root you can get more features (Whatsapp messages, Facebook messages and Browser history)
Rooting is the process of allowing users of smartphones and tablets running the Android operating system to attain privileged control (known as root access) within the Android’s subsystem.
While the Rooting procedure voids device’s warranty, it is completely reversible. Rooting is required only if you need to monitor the non-default applications such as WhatsApp, Facebook, Chrome browser.
To root your device, search in Google for a guide:
You may search for term ” your phone model + Android version + root ”
Eg: “Samsung N910 Root”
Once CatWatchful is set up on the monitored device and is connected to our server, the information will be automatically displayed in the Control Panel of your personal account that can be accessed from any browser.
You’ll need to install the app on the phone again. The app collects phone data only if it’s installed.
Unfortunately, there is no universal solution for rooting all kinds of devices, most of them require slightly different methods and tools. But you will almost certainly need your USB cable, a Windows PC with your phone drivers installed on it, and your phone fully charged. Please follow one of these links, read the manual and do all the necessary steps described in the articles to root your phone:
- Make sure that the cell phone with SpyToMobile is at least periodically connected to the Internet so that the received info can be uploaded. The received data is uploaded over the Internet to your account. An Internet connection is necessary for the received data to be uploaded to your account.
- Check that the app is running on the cell phone you are spying on.
The app was created using the latest technologies and it is stealthy and works silently. It’s possible for some anti-viruses to pick it up because of the technologies. It contains no virus; it has a smart solution that allows it to be completely stealthy.
The monitored device must be Internet-enabled for CatWatchful to send information from the monitored device to your Control Panel. It uses both Wi-Fi and 3G/4G Internet connections. Once the information is uploaded to our server, it will be displayed in the Control Panel of your account.
For real time functions it is necessary that the device is connected to the internet.
Please, remember that CatWatchful is completely legal software and all our customers are obliged to comply with the legal terms while using CatWatchful. It means you are allowed to install mSpy on your own device, the device of your underage child or the owner of the device agrees to be monitored. If you notice any illegal usage of CatWatchful software, please inform us immediately!
Please be informed that you can monitor as many phones as you want. When you purchase one subscription, you can monitor one cell phone only. But you can change target cell phones free of charge during all subscription period as many times as you wish. If you want to monitor 2 cells at a time, you need to purchase two subscriptions.
CatWatchful offers you the choice of visibility. You can choose to hide the software icon after you install the app.
Data stored on our servers is automatically and permanently deleted after 90 days.
YES! , Real time functions require internet connection on the target device to function correctly.
Our monitoring software works regardless of the cellular carrier network or the location of the target device and is compatible with all service providers (carriers). However, CatWatchful requires Internet connection to transfer data to your personal account (Control Panel – your account that will be created after purchase), thus mobile Internet or Wi-Fi connection must be switched on the target device.
You can uninstall the CatWatchful software from the target phone or tablet by contacting one of the Customer Support agents.
No, there is no data upload limit and you can enjoy unlimited storage on your Control Panel.
You have to wait at least 5 minutes to review first recorded data in condition target phone has internet connection always. If target phone only have internet connection some times, you may have to wait longer.
- Whatsapp Messages
- Facebook Messages
- Browser History.
The rest of functions do not need the device be root.
CatWatchful can extract files from any Android device and automatically returns a copy of your recovered data files to your online account.
- Broken Android phone or tablet
- Deleted something important
- Failed OS update
You can hide app icon from the menu.
Then, if you want to reopen the app interface, you must dial the number 543210.
*The icon of the app will be visible from the application manager as a system application.
You can prevent the uninstallation, if yo set device administrator on. (In te configuration tab)
You can visualize all the information by accessing on control panel with your user account.
For that, you can use the web client (with any browser) or directly in your phone using Catwatchful Android Client.
You can access all Catwatchful features directly on your phone and control the device easily and directly. See all activity of yours intervened devices, easy and quickly in the app from your Android phone. With Catwatchful Client you can Monitor your devices directly on your phone!
That means there is no connection to the device.
Remember: For use real time function, the intervened device must have an Internet connection and must be of good quality.
That can be for two reasons:
1- Catwatchful was uninstalled
2- Catwatchful is in inactive mode
What should I do?
1- If app was uninstalled, you must install again.
2- For reactivate, you only must send a SMS text message to target device with text: 543210
(message can be sent from any phone)
In a couple of hours, you should start receiving updates again.