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LEGAL


01COMPANY
CATWATCHFUL
Team of Experts

We are a company dedicated to providing high-quality, customized solutions in the field of IT security and parental control.

Our mission is simple: to create a better, safer online world for children and help parents feel at ease.

SUPPORT
We care about you

You're not a number to us. We have a support team ready to help you with whatever you need, from installation to getting the most out of every feature.

CREATIVE TEAM
We focus on innovation

Our design and content team looks after the CatWatchful experience and publishes practical online-safety guides, so you use the product with clarity and good judgment.

About Us:

CatWatchful is a parental-control platform for Android. It helps mothers and fathers be part of their children's digital lives, bringing the activity of the phone they supervise together in one panel.

Behind it is a team with experience in the field, focused on quality and on protecting our customers' data.

We aim to offer a clear, reliable tool for parental care at an accessible price. We don't promise miracles: we give you information to better support your child, always within the law.

What is CatWatchful?

CatWatchful is a parental-control platform for Android. It brings the activity of the phone you supervise together in one panel —messages, social media, calls, location, and app usage— securely and reliably, so you can be there for your child.

Much of kids' lives now happens on the phone, with valuable things and also risks. CatWatchful helps you be present in that digital world and spot a situation worth your attention in time.

Supporting a child isn't spying on them: it's being close, with limits suited to their age and, whenever possible, with their knowledge. CatWatchful is a help for that against risks like cyberbullying or contact with strangers, not a replacement for the conversation.

The dangers of the virtual world in which our children live can be prevented with CatWatchful. Access the device's records from your dashboard: SMS messages, WhatsApp, Facebook, Instagram, GPS location, call recording and more, each one with the time it was reported.

What does CatWatchful do?

CatWatchful brings the activity of an Android phone together in one dashboard: messages, social media, calls, location and app usage. Some features respond instantly: the camera and the microphone are turned on remotely, the file explorer goes through the files on the device, and commands sent from the dashboard are carried out right away. Others arrive as reports: the phone sends the information at intervals, as long as it has a connection, and screenshots are periodic and time-stamped, not a continuous video. The dashboard always shows the time of the latest report, which is what tells you how recent each piece of data is.

CatWatchful focuses on parental control of minor children in your care and on the supervision of your own devices or those used with their owner's consent. It is not intended for the covert surveillance of adults.

You'll find CatWatchful everywhere

CatWatchful supports families in more than 100 countries who want to look after their children's digital lives. We focus on that use —parental control— and on doing it clearly and with respect for data.

The aim isn't to control for the sake of it, but to give you context: knowing who your child talks to, where they are, or which apps they use, so you can support them better.

And always with a limit: supervising a minor in your care is legitimate; monitoring an adult's phone without their consent is not, and CatWatchful is not for that.

Our History

The smartphone connected the world, and it also brought new challenges for families: cyberbullying, contact with strangers, access to content that doesn't match a child's age. All a tap away.

So, in 2018, CatWatchful was born to help mothers and fathers support their children and keep them safe online.

How do I get in touch with CatWatchful?

If you have questions or concerns about the platform, write to us and we'll get back to you shortly, at our support email: admin@catwatchful.com

Direct channels
  • WhatsAppAvailable 24/7
  • admin@catwatchful.comReply within 48 hours
  • +598 91 462 655Mon–Fri · 10am–6pm (GMT-3)
Office
Millán 4931, CP 11700
Montevideo, Uruguay
Open in Google Maps
02PRIVACY POLICY

Privacy Policy

This Privacy Policy describes the privacy practices for websites operated by CatWatchful (hereinafter referred to as "Website" in the singular, or "Websites" when referring to more than one CatWatchful site) and how CatWatchful-operated websites collect and use the personal information you provide on CatWatchful websites. It also describes the options available to you regarding our use of your personal information and how you can access and update this information.

Collection and Use of Information

We collect and use two types of information:

  • Personal information that you voluntarily provide when you place an order for any CatWatchful software subscription plan.
  • Aggregate tracking and site usage information that we collect automatically when you access our website(s).

"Personal information" means information that (i) can be associated with a specific user and used to identify that person, for example, full name (first and last name); (ii) a home or other physical address including street name and city or town; (iii) phone number; or (iv) online contact information such as an email address or screen name.

Your provision of any information through our website(s) is deemed your consent to this Privacy Policy.

Our policy is to use the personal information we obtain on our website(s) for internal business purposes only.

We do not authorise the use of your personal information by third parties (other than CatWatchful business service providers, or under exceptional circumstances as described under "Legal Matters" below). We operate and maintain a variety of online security measures to safeguard and keep your personal information private and secure.

Links to Other Websites

Our website includes links to other websites whose privacy practices may differ from those of CatWatchful. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Personal Information You Provide to Us

Anyone can access our website(s) without having to provide their personal information.

When you purchase CatWatchful software and install it on a supervised device, you are asked to complete billing information and payment method, which must contain your personal information such as identification (first name, last name, full address, email and credit card details), which is stored by the Payment Provider, not by CatWatchful.

Depending on the personal information you provide to us when registering, we may send you a welcome email to verify your username and password. We will also communicate with you in response to your enquiries, regarding any information or service you request, and to manage your "account". We will communicate with you by email or other method you specify. If you refuse to provide or maintain certain information with us while using our website(s), please understand that you may not be able to use or participate in some or all of the features offered through the website(s).

We strive to keep all personal information you voluntarily provide to us private. We do not authorise your personal information to be shared with third parties without your consent. Certain information you provide to our website(s) may be password-protected, and you must take all necessary steps to protect the confidentiality of your password. If you use a computer in a public place or share a computer with others, remember to log out and close your browser window when you finish accessing our website(s) to prevent others from accessing your personal information. You are solely responsible for the control and use of each password you create.

From time to time, we may obtain email addresses from third-party commercial sources for use for promotional purposes. You may opt out of receiving any future messages from us by clicking the appropriate box, radio button or link in the email message you receive, or by contacting us as indicated at the end of this Privacy Policy.

Aggregate Information Collected Automatically. Cookies. Log Files. Pixel Tags

We also collect and store information that is generated automatically as you browse our website(s) to improve your experience on our website(s) through the use of tracking technologies such as cookies (read the cookie policy), log files (including IP addresses) and pixel tags.

As you browse our websites, the information we collect automatically is information in "log files" about your device's connection to the Internet, such as a user's IP address (the number automatically assigned to your device each time you use the Internet), the length of time spent on the websites and the pages accessed during each visit to the websites. We use this information to analyse trends, manage the website, track user movement across the websites and collect broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information, except when necessary to provide certain content or premium services for which you have registered. In general, aggregate information allows us to improve the delivery of our web pages and measure traffic on the websites.

Cookies are small files that your web browser places on your hard drive for record-keeping purposes. By showing how and when visitors use the website, cookies help us track user trends and patterns. They also prevent you from having to re-enter your preferences in certain areas of the website where you have previously entered preference information.

CatWatchful may also use pixel tags (single-pixel image files also known as clear GIFs, transparent GIFs or web beacons) to access cookies and count users who visit the website or open our HTML-formatted email messages.

Information collected through the use of tracking technologies is not personal information and is used only to track responses to our advertising and promotional efforts.

In addition, third-party advertisers or third-party ad servers that place and present advertising on the websites may also collect information about you through cookies, pixel tags or similar technologies. These third-party advertisers and ad servers may use the information they collect to help present their advertisements, to help measure and research the effectiveness of advertisements, or for other uses. Please note that we are not responsible for the privacy practices of such other sites. We encourage users to be aware that when they leave our website(s) to go to another site, even via a link, they should read the privacy policies of each and every website that collects personally identifiable information.

Other Aggregate Information

If we collect your demographic information (e.g. your age, education level or household income), we will not share that information in a way that identifies you as an individual with any other third party.

Any information that may be shared with third parties will be aggregate information only ("aggregate" means demographic information that speaks only to the general characteristics of a group), unless we are required to disclose additional information under the conditions described in the "Legal Matters" section.

Encrypted Data

We have implemented security hardware, software updates and network scanning procedures designed to safeguard and secure the information under our control and to follow generally accepted industry standards. We work with external service providers and vendors who use encryption and authentication to maintain the confidentiality of your personal information. Where stored, we host personal information on systems behind firewalls accessible only to limited personnel.

The RSA asymmetric public-private key cryptosystem (key size is 4096 bits) uses a public encryption key and a private decryption key. The public encryption key is stored in the database in the open. The private decryption key is stored in the database encrypted with AES 256 using a key consisting of the user's password and the secret key. It cannot be decrypted without the user's password and the secret key.

User credentials are the user login stored in the database. The user's password is not stored. We store only the password hash generated by the md5 hash function of users' passwords. We generate a public and private key pair for the RSA cryptosystem during user registration. This public-private key pair is unique for each user. The key pair is stored in the database encrypted with AES 256.

Login process: we use the user's password from the login form to decrypt the user's original private key.

Encryption data: We obtain open data from devices using the encrypted https protocol. We immediately begin the process of encrypting the data on the server in RAM without storing it on the server disks. We encrypt data using RSA using the user's public encryption key.

Encrypted data is saved to disk/server.

Decryption: We obtain the user's decrypted private key. We decrypt the user's text data using the user's original private decryption key. We display this information to the user.

We store all our users' data in encrypted form. We use an RSA asymmetric public-private key cryptosystem with a key size of 4096 bits (plus RSA) and an AES symmetric key algorithm with a key size of 256 bits (plus AES).

Legal Matters

CatWatchful considers the use of its service to be private. However, we may disclose your personal information stored in your account and/or on CatWatchful's servers and databases, in order to:

  • Comply with the law or legal process of which we are notified;
  • Enforce and investigate potential violations of this agreement; including the use of this service to participate in or facilitate activities that violate the law;
  • Investigate potential fraudulent activities;
  • Protect the rights, property or safety of CatWatchful, its employees, its customers or the public.

You give your explicit consent for CatWatchful to collect and use your personal information.

In the event of a change of control of CatWatchful (such as asset transfers through a merger, sale, assignment or liquidation of the business entity, or any of its property, assets or equity) or, in the event of a direct or indirect sale of any of its publishing property and/or its website(s), the personal information of users of the affected websites in our possession will be transferred to the new owner/successor. We are not obliged to notify website users of such a transaction. You can always change or delete your information or opt out of communication with us as indicated below, or if the acquirer publishes a new Privacy Policy with new contact information, you can change or delete your information or choose not to follow the new instructions that are published.

Where we share personal information with third parties, we require them to comply with this Privacy Policy and to take appropriate confidentiality and security measures.

We may also share and disclose personal information to service providers we engage for the sole purpose of processing information on our behalf and yours.

Please note that all records and data downloaded from a supervised device using CatWatchful software stored in the CatWatchful database with a date of more than 3 months will be automatically deleted for security reasons. Records can be downloaded before the aforementioned period for subsequent storage, should the need arise.

How Can I Opt Out or Change My Personal Information?

To opt out of receiving further email communications from us, simply click the opt-out controls in the email, or contact us as indicated at the end of this Privacy Policy. We may need up to 3 (three) business days to ensure compliance with your request.

To change the personal information you have provided to us, contact us as indicated at the end of this Privacy Policy.

Online Privacy Information for Children

This website is not intended for children under 18 years of age.

CatWatchful complies with COPPA. We do not knowingly collect information from children and minors. We encourage parents and legal guardians to monitor their children's Internet use and to help enforce our Privacy Policy by instructing their children never to provide information on our website(s) without their permission.

If you use the Software for parental control purposes, we will inform you how we may collect and use personal information of children under 13 and that we will not disclose it. If you use the Software for parental control, you must provide us with explicit consent to collect and use the personal information of your child(ren) by CatWatchful.

Our Commitment to Data Security

Any employee with access to personal information must protect this information in a manner consistent with this Privacy Policy and may not use the information for any purpose other than to carry out the services they are performing for CatWatchful. Such persons may be subject to disciplinary measures, including dismissal and criminal prosecution, if they fail to comply with these obligations. Although we will exercise a high degree of care in providing secure transmission of information between your computer and our servers and in storing that information in our systems, no method of transmission over the Internet or electronic storage is 100% secure. As such, we cannot ensure or otherwise guarantee the security of information transmitted to us over the Internet.

Changes or Updates to this Privacy Policy

We may modify this Privacy Policy at any time, so please review it frequently. We will post any changes to the privacy policy on the websites, but we have no other obligation to notify you of such changes. We indicate the date of the current version of this privacy policy below so you know when it was last updated. Any change will affect all information we have previously collected from you as well as information we collect after such changes, and may include, among other things, additional uses or disclosures of your information. If any of the changes represents a material change that expands our use of personal information, the changes will be posted before they take effect. We may post a message on our site's home page for users to review the new privacy policy, but we are not obligated to do so. If you object to the changes, contact us as indicated below and we will delete the information we previously collected. However, your subsequent provision of information to us through any of our websites is deemed your agreement to use that information in accordance with the privacy policy in effect at that time.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Eastern Republic of Uruguay. The courts of Montevideo, Uruguay, shall have jurisdiction over any claim or dispute relating to this Policy, without prejudice to the mandatory data-protection and consumer rules of the user's country of residence.

Those who access the site from outside Uruguay are responsible for complying with local laws to the extent they apply.

Contact Us

If you have any questions about this Privacy Policy or wish to make changes to your personal information or be removed from our database, please contact us directly.

03REFUND POLICY

Refund Policy

This policy governs your purchase of the CatWatchful Android application subscription. Please read this carefully before completing your order, as it sets out your rights in relation to your purchases, including important limitations and exclusions. Your placement of an order constitutes your acceptance that your order is governed by this policy.

If you are not fully satisfied with the purchase of the software and services, you may get your money back in accordance with the terms and conditions set out below. However, we believe that most refund claims can be avoided if you get professional help from our support team.

Refund Conditions

Subject to the conditions of this Refund Policy, you may be eligible to receive a full refund within 48 hours of your purchase, provided your reasons do not contradict the conditions of the Refund Policy.

  • No refund will be available after this refund period has ended.
  • We do not issue refunds simply for changing your mind. If you experience technical or other problems with our application or service, our support team will help you resolve these issues in a timely manner. If these issues cannot be resolved, you will receive a refund if the application is proven to be defective. We reserve the right to refund an order and discontinue support and service if you are threatening us or we determine that you are using the service for unauthorised purposes.
  • If you have more than one subscription to our application, no refund will be issued.
  • Your money may be refunded only once. If you purchase another CatWatchful application subscription at a later time, it will not be subject to a refund request.
  • If a user buys this software and does not have full access (including locks, passcodes, etc.) to the supervised phone, we are not responsible for refunds arising from that situation.
  • No refund will be issued in cases where the user refuses to reinstall the CatWatchful application in the event of an operating system or application update on the supervised device.
  • If the supervised phone has no internet access (no balance or data, temporary service outage, roaming issue, etc.), no refund will be issued.
  • If the user does not follow the installation guidelines or does not accept technical assistance from our support team, no refund will be issued.
  • No refund will be issued if the user did not receive the data that had been saved on the supervised device before installing CatWatchful on it.
  • No refund will be issued for personal reasons such as, I changed my mind, I made a purchase by mistake, the software was not used, "I don't have the knowledge to use", etc.
  • No refund will be issued because the CatWatchful application is detected by an antivirus, by the supervised person, or by other services.
  • CatWatchful requires Android 8.0 or later. No refund will be issued if the supervised device does not meet that requirement; check compatibility before buying.
  • Some CatWatchful application features required a specific Android API level operating system, so these features will not work if your device is not compatible, so no refund will be issued if these features do not work for you. The required API level is already in the corresponding section of the admin panel.
  • If the user of a supervised phone changes provider and this causes a partial or total loss of connectivity, or updates the operating system or restores factory settings and, as a result, the CatWatchful application stops working correctly, no refunds will be issued either.
  • Any user who claims to have made a purchase by mistake or submitted fraudulent information will lose their right to any refund and will be responsible for all transaction charges. Please note that once you enter a new subscription billing cycle, no refunds will be granted for that new period of time.
  • For all orders that are placed in dispute status, you have a period of 14 days to resolve the situation with our support team. If you do not provide the required information or feedback within the specified time, the dispute will be cancelled and no refund will be possible thereafter.

Refund Procedure

Follow the simple steps below to request a refund.

  1. Log in to your CatWatchful account.
  2. Go to the "View invoices" page in the top right of the admin panel.
  3. Click the "Request refund" button. (This button will be automatically disabled after the refund period has ended).
  4. Done!

If you are not fully satisfied with your purchase of the CatWatchful application subscription and your refund period has ended, you can still send us a refund request by email and, if we find a valid reason, you will get a partial refund according to your period of use. (You can send a refund request to: admin@catwatchful.com)

Note: All refund requests may take up to one or two business days to complete. In the event of a refund being issued, please note that the refunded amount will be less than the amount paid by 10% due to fees charged by banks and payment processing companies per transaction.

04TERMS OF USE

Terms of Use

Last updated: November 2026

These Terms of Use govern access to and use of CatWatchful's site and services. By using them, you accept these Terms. Use of the Software is additionally governed by the End User License Agreement (EULA).

1. Acceptance

By accessing the site, creating an account, or using CatWatchful's services, you represent that you are of legal age and accept these Terms. If you do not agree, do not use the service.

2. Description of the service

CatWatchful is a parental-control and Android-device supervision platform. It brings the activity of the supervised device together in one panel to help parents care for their minor children and to allow supervision of their own or consented devices.

3. Account and eligibility

The User is responsible for the accuracy of their account data and for keeping their credentials confidential. All activity carried out from their account is their responsibility. They must notify CatWatchful of any unauthorized use.

4. Acceptable and lawful use

The User agrees to use the service only for legitimate purposes and in accordance with the law. In particular:

  • Install the Software only on their own devices, on those of minor children in their care, or on those of adults who have given informed consent.
  • Disclose the supervision where the law requires it; regarding minors, CatWatchful always recommends disclosing it.
  • Not use the service to covertly monitor adults, or to harass, stalk, or for any unlawful purpose.

5. Payments and refunds

Prices and plans are shown on the site. Refund conditions are detailed in the Refund Policy, which forms part of these Terms.

6. Privacy

The processing of personal data is governed by CatWatchful's Privacy Policy, which forms part of these Terms.

7. Intellectual property

The site, the Software, the trademarks, and the content are owned by CatWatchful or its licensors. Their unauthorized reproduction, distribution, or use is not permitted.

8. Disclaimer of warranties

The service is provided «as is» and as available. CatWatchful does not warrant that it will be uninterrupted or error-free, nor the accuracy or availability of the information, which depends on the supervised device and its connection.

9. Limitation of liability

To the maximum extent permitted by law, CatWatchful is not liable for indirect, incidental, or consequential damages arising from the use or inability to use the service. This clause is complemented by the one in the EULA.

10. Termination

CatWatchful may suspend or cancel the access of any User who breaches these Terms or the law, without prejudice to any applicable actions.

11. Modifications

CatWatchful may modify these Terms and the service at any time by publishing the current version on the site. Continued use implies acceptance of the changes.

12. Governing law and contact

These Terms are governed by the laws of the Eastern Republic of Uruguay, without prejudice to the mandatory consumer-protection rules of the User's country of residence. Contact: admin@catwatchful.com · Millán 4931, CP 11700, Montevideo, Uruguay.

05EULA

End User License Agreement (EULA)

Last updated: November 2026

Read this Agreement before purchasing, downloading, or using CatWatchful software (the «Software»). By purchasing, downloading, or using it, you (the «User») accept these terms. If you do not accept them, do not install or use the Software.

1. Definitions

  • User: the person who contracts and uses the Software.
  • Supervised person: the person whose device is supervised; a minor child in the User's care, or an adult who has given informed consent.
  • Supervised device: the Android phone or tablet on which the Software is installed, owned by the User or by the supervised person with their consent.
  • Panel: the web interface through which the User reviews the information.

2. Purpose and license

CatWatchful grants the User a limited, personal, revocable, non-exclusive, and non-transferable license to install and use the Software for parental control of minors in their care and for supervision of their own devices or those of third parties who have consented. The Software is licensed, not sold.

3. Lawful use, consent, and notice

The User agrees to:

  1. Install the Software only on a device they own, on that of a minor child in their care, or on that of an adult who has given informed and express consent.
  2. Inform the supervised person of the supervision to the extent required by law. Regarding minors, CatWatchful always recommends disclosing it.
  3. Not use the Software to covertly monitor any adult without their knowledge.
  4. Comply with the laws of their jurisdiction on privacy and interception of communications. Determining that one has the right to supervise a device is the User's sole responsibility.

Breach of this section is a serious violation of the Agreement: CatWatchful may suspend the service and block the account without prior notice.

4. Prohibited uses

The User will not use the Software to harass, stalk, threaten, impersonate, defame, or infringe the rights of third parties, or for any unlawful purpose. CatWatchful is not responsible for the User's misuse and may cooperate with the competent authorities where appropriate.

5. Installation and compatibility

The Software requires physical access to the supervised device and works on Android 8.0 or later. It does not require root, jailbreak, or any modification of the system; it installs as a normal application, without compromising the device's warranty or security. The User is responsible for verifying compatibility before installing.

6. Privacy and data

The processing of data collected by the Software is governed by CatWatchful's Privacy Policy, which forms part of this Agreement. Data is transmitted and stored encrypted and is accessible only to the account holder.

7. No warranty

The Software is provided «as is». CatWatchful does not warrant that it will operate without interruptions or errors, nor the availability or accuracy of the information, which depends on the supervised device, its connection, and its operating system.

8. Limitation of liability

To the maximum extent permitted by law, CatWatchful is not liable for indirect, incidental, or consequential damages. CatWatchful's total liability is limited to the amount paid by the User in the three months prior to the event giving rise to the claim.

9. Intellectual property

The Software and all rights therein are owned by CatWatchful. The User acquires no rights beyond the license to use described herein and may not copy, resell, decompile, or create derivative works of the Software.

10. Term and termination

This Agreement is in force while the User uses the Software. CatWatchful may terminate it upon a breach. Upon termination, the right to use ceases and the User must delete copies of the Software.

11. Modifications

CatWatchful may update this Agreement by publishing the current version on its site. Continued use of the Software implies acceptance of the changes.

12. Governing law and contact

This Agreement is governed by the laws of the Eastern Republic of Uruguay, without prejudice to the mandatory consumer-protection rules of the User's country of residence. Contact: admin@catwatchful.com · Millán 4931, CP 11700, Montevideo, Uruguay.

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SOFTWARE FOR LEGAL USES ONLY. It is a violation of federal and/or state law of the United States and your local jurisdiction to install surveillance software, on a mobile phone or other device that you are not...